The support that you brin g is an essential element for the productivity
of all users and departments. The speed
of your interventions reduce the unproductive time due to stuck users, incidents or missing information.
It is critical that your users can receive an answer in the best of times especially if their productivity depends on it.
With ClariLog- Help Me
, you open a technical assistance
window for your users to issue and follow-up their requests, to be alerted on incidents or even consult a knowledge base.
With a configuration easy
to set and to evolve, you will allow the users to open tickets (incidents, service requests and more) through a bank form with more or less fields according to your needs, or through models you will provide.
Similarly, you will be able to precede step by step and increased workloads of the elements at their disposal.
With the implementation of the ClariLog – Help Me
portal, you will notice immediate gains:
For your support team: service and intervention requests immediately
immediately accessible in ClariLog – Service Desk, pre-orientated to the right person (according to the corresponding settings)
For the users: Possibility of autonomous mending, better access to information.
Avec Help Me, améliorez la communication avec vos utilisateurs, et impliquez-les davantage dans le cycle d'intervention pour augmenter leur satisfaction.
Offrez la possibilité à vos utilisateurs d'avoir accès à leur portail et vos services y compris en mobilité avec la version Mobile Desk
Opening of tickets through a blank form or a model
Alerts and news
Access to treatement and resolution information