Inventaire Réseau Gestion de parc Audit des postes nomades ou isolés Help Me Service Desk Mobile Desk Power Control remote Installer Inventaire CAB Click & Manage

Open a technical assistance window for your users.

Help Me

The support that you brin g is an essential element for the productivity of all users and departments. The speed and efficiency of your interventions reduce the unproductive time due to stuck users, incidents or missing information.

It is critical that your users can receive an answer in the best of times especially if their productivity depends on it.

assistance utilisateurs With ClariLog- Help Me, you open a technical assistance window for your users to issue and follow-up their requests, to be alerted on incidents or even consult a knowledge base. 

With a configuration easy to set and to evolve, you will allow the users to open tickets (incidents, service requests and more) through a bank form with more or less fields according to your needs, or through models you will provide. 

Similarly, you will be able to precede step by step and increased workloads of the elements at their disposal.

With the implementation of the ClariLog – Help Me portal, you will notice immediate gains:
    For your support team: service and intervention requests immediately  
    immediately accessible in  ClariLog – Service Desk, pre-orientated to the right person (according to the corresponding settings)
    For the users: Possibility of autonomous mending, better access to information.
Offrez la possibilité à vos utilisateurs d'avoir accès à leur portail et vos services y compris en mobilité avec la version Mobile Desk
Avec Help Me, améliorez la communication avec vos utilisateurs, et impliquez-les davantage dans le cycle d'intervention pour augmenter leur satisfaction.

Benefits

• Enhancement of the communications between users and the support team.

• Decreased response time

• Possibility of autonomous mending

To discover also

Téléchargement

Product sheets
Trial version

Prerequisites

ClariLog - Service Desk installed and set

Browsers :
Microsoft Internet Explorer 9 and more, Microsoft Edge, Mozilla Firefox, Google Chrome, Safari.

Prerequisites