Help Me

Open a technical assistance window for your users.

The support that you brin g is an essential element for the productivity of all users and departments. The speed and efficiency of your interventions reduce the unproductive time due to stuck users, incidents or missing information.

It is critical that your users can receive an answer in the best of times especially if their productivity depends on it.

assistance utilisateurs
With ClariLog- Help Me, you open a technical assistance window for your users to issue and follow-up their requests, to be alerted on incidents or even consult a knowledge base. 

With a configuration easy to set and to evolve, you will allow the users to open tickets (incidents, service requests and more) through a bank form with more or less fields according to your needs, or through models you will provide. 

Similarly, you will be able to precede step by step and increased workloads of the elements at their disposal.

With the implementation of the ClariLog – Help Me portal, you will notice immediate gains:
    For your support team: service and intervention requests immediately  
    immediately accessible in  ClariLog – Service Desk, pre-orientated to the right person (according to the corresponding settings)
    For the users: Possibility of autonomous mending, better access to information.

Benefits

• Enhancement of the communications between users and the support team.

• Decreased response time

• Possibility of autonomous mending

Téléchargement

Product sheets
Trial version

Prerequisites

ClariLog - Service Desk installed and set

Browsers :
Microsoft Internet Explorer 7 and more,
Mozilla Firefox 3.6 and more,
Google Chrome 7 and more,
Safari 5 and more.

Prerequisites

Features

Opening of tickets through a blank form or a model
Knowledge base
Alerts and news
Access to treatement and resolution information
Satisfaction measure