Experts to help you make your ClariLog solution profitable.
You and your collaborators use the ClariLog solutions daily to inventory your IT assets and track your user support. With the help of the ClariLog solutions, you are aware of who does what and who has what.
To help you exploit the maximum of ClariLog solutions, our experts are at your disposal for a diagnosis of exploitation.
With your ClariLog experts
You can evaluate and analyse
- The level of utilization of your IT asset management and Help Desk solutions.
- The integrity of your data: the fill rate of your base, the level of qualification of your data, frequency of updates, intervention category, used fields in tickets, etc...
- The established utilization procedures.
- The indicators (reports) and used alerts.
You will receive an audit report as well as recommendations
- Detected anomalies: missing licenses, missing data, non-activated alerts, and unqualified tickets
- Additional settings
- Procedures to evolve
- Reports to adapt or to develop
You act according to the identified needs
- Integration of data from a third database
- Personalized additional training program
- Advice on best practices and adjustment to internal procedures.
- Development of personalized dashboard and reports