Single point of entry for your call-center technicians and your support department, this product ensures rapid problem resolution and increases productivity with high user satisfaction rate. Effectively manage your user support, improve the availability of your equipment, measure your activity and the quality of your IT services.

Key features:

Administrative Interface Help Desk accessible by Internet Explorer browser

User profile management

Incoming call management

Incidents and problem management based on *"ITIL Best Practices"

All IT asset request treatments

Classification and priority (urgency and impact) to measure SLA **.

Monitoring of events and tasks

Setting default values: cost, priority, time frames

Knowledge Base

Planning

*ITIL : Information Technology Infrastructure Library
SLA : Service Level Agreement

Complementary products:

Your business grows, your IT infrastructure evolve, CLARILOG has developed products to meet your needs. These products can communicate and can be integrated smoothly with CLARILOG - Asset View and allow to optimize even further your investment.

CLARILOG - Fast Inventory
CLARILOG - Deployment Kit
CLARILOG - Plug & Audit
CLARILOG - Service Desk
CLARILOG - Help Me
CLARILOG - Detect Asset
CLARILOG - SNMP Discovery
CLARILOG - Power Control

CLARILOG - Asset View Suite
Screenshots
Technical prerequisites